Terms of use

Draft — to be reviewed by a lawyer. These terms are written in plain language for our pilot and may change.

Last updated: 11 October 2026

1. Who we are

Apnaa Deraa (the app and apnaaderaa.com) is a platform operated by Praniv Enspan Pvt Ltd (“we”, “us”). We help guests find and book homestays run by independent hosts. We are not the owner or operator of any homestay; the stay itself is an agreement between the guest and the host.

2. How payment works

• To book, the guest pays an advance online — a percentage of the total stay set by the host (25% by default, between 10% and 100%).
• The guest also pays a payment charge of 2.5% of the advance. This covers the payment company’s fee and is not refundable, including when a booking is cancelled.
• The balance (total stay minus advance) is paid by the guest directly to the host at check-in, by UPI or cash. We do not collect or handle the balance.
• Online payments are processed by a licensed payment company (currently Razorpay). The advance is split to the host’s payout account and is held until the check-in date (12:00 IST) so that refunds are possible. We do not hold guest money in our own bank account.
• All prices are shown in Indian Rupees (₹) and are worked out by our servers at the time of booking.
• When you start a booking, the dates are held for you for 15 minutes while you pay. A guest can have at most 2 unpaid bookings on hold at a time; unpaid holds expire automatically.

3. Cancellations and refunds

Every listing shows one of three cancellation presets chosen by the host. Refunds are a percentage of the advance; the payment charge is never refunded. Time is counted to 12:00 IST on the check-in date.

• Change of mind: under every preset, a booking cancelled within 1 hour of being made gets a full refund of the advance, as long as check-in is more than 48 hours away.
• If the host cancels: the guest gets 100% of the advance back. The host receives a strike; after 3 strikes the host is suspended pending review. Each listing publicly shows the host’s “honoured bookings” record.
• No cancellations after check-in time: a booking can’t be cancelled in the app after 12:00 IST on the check-in date.
• No-shows: a host may mark a guest as a no-show only after 20:00 IST on the check-in date. A no-show gets no refund of the advance.
• Refunds go back to the original payment method through the payment company. Banks usually take 5–7 working days to show them.
• The balance paid to the host at check-in is a matter between guest and host. Please raise any dispute with us at info@pranivenspan.com and we will help where we can.

4. Guests

• Give correct details, respect the house rules shown on the listing, and treat the host’s home with care.
• The exact address and the host’s phone number are shared only after your booking is confirmed.
• After your stay you may leave one honest review (rating and text) for that booking.

5. Host agreement

By listing a homestay on Apnaa Deraa, a host agrees that:

• The listing is accurate — real photos of the property, honest description, correct price and amenities. Listings are reviewed by us before going live, and we may pause or remove listings that are misleading.
• The host has the right to rent the property and follows local rules (including any state homestay registration).
• Commission: Apnaa Deraa charges 0% commission now. If we start charging fees in a region, the commission will be at most 5% of the stay value, collected from the advance, and hosts will get at least 60 days’ notice (in the app) before it applies.
• Founding Hosts (hosts who join in our first year) pay 0% for 12 months from their own joining date, then 3% for life — never more, even if the regional rate is higher.
• Bookings via the host’s own share link (apnaaderaa.com/h/…) are 0% commission, always.
• Payouts: to receive advances, the host completes payout verification (name, PAN, bank account) directly with our payment company. The advance (minus any commission) is released to the host’s bank on the check-in date.
• The host honours confirmed bookings. Cancelling a confirmed booking refunds the guest in full and adds a strike; 3 strikes lead to suspension pending review.
• The host collects the balance directly from the guest and is responsible for any taxes on their income.

6. Field agents

Our agents may help a host set up a listing. The host must claim the listing (with the phone number the agent recorded) and complete payout verification before it can take bookings.

7. Our responsibility

We work to keep listings honest and payments safe, but we do not own, inspect every day or control the homestays. To the extent the law allows, our liability for any booking is limited to the amount we received for it (the payment charge and any commission). Nothing here limits rights you have under Indian consumer law.

8. Changes and contact

We may update these terms; important changes will be shown in the app. These terms are governed by the laws of India. Questions or complaints: info@pranivenspan.com.